Shipping Policy
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Shipping Policy for TOP Glow
Thank you for shopping with us! We want to ensure that your experience with our ambient lighting products is as smooth and enjoyable as possible. Below is our shipping policy to help you understand the process and guidelines for your orders:
Processing Time:
- Orders are typically processed within 1-3 business days after payment is confirmed.
- You will receive an email confirmation with tracking details once your order has shipped.
Shipping Methods:
- We offer standard and expedited shipping options. Shipping costs will vary based on the destination and the selected method.
- Please allow 5-7 business days for standard shipping within the continental United States. Expedited shipping will typically take 2-3 business days.
Shipping Restrictions:
- We currently ship to the U.S. and select international locations. Please check at checkout for availability in your region.
- If an item is out of stock or delayed, you will be notified, and we will offer an estimated shipping date.
Returns & Exchanges:
- We are confident you’ll love our ambient lighting products, but if you’re not completely satisfied, you have 14 days from the date of delivery to return or exchange your item.
- To initiate a return or exchange, please contact our customer service team at [email/contact info].
- All returns must be in their original packaging and in unused condition.
- Return shipping costs are the responsibility of the customer, unless the product was damaged or defective upon arrival.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 7 days of receiving your order for assistance. We will gladly arrange for a replacement or refund.
We appreciate your business and are here to assist you in making your space beautifully lit and inviting. If you have any questions or concerns, feel free to reach out to our support team.
Thank you for choosing us!